>Payment Guide

Customer Guidance for Making Payments

Most Effective Ways to Pay for Your Diving Vacation

This guide is intended to help you select the most cost effective way to pay for your diving trip, while also asking you to consider helping us to minimise our collection costs.

One of the many benefits of booking your diving trip through Dive The World is that we offer a range of payment options to give you a convenient and cost effective way to pay. We recognise that international bank transfer fees, currency conversions and credit card fees can be a significant addition to your trip's cost. Most dive operators cannot offer the same range of payment methods. They often ask for payment in a fixed currency to a bank account in their country, or a credit card payment with a surcharge to cover their collection costs.

Request for payment

When you make your booking with us we will send you a Provisional Booking Held Notification. This form will tell you the amount you need to pay. The amount will be expressed in the currency used by the trip provider (the source currency) but you do not have to pay in that currency. The form includes details of the payment methods that we accept - bank transfers/deposits, bank card payments or PayPal. For many customers, this is all the information they need to make their payment. However, if you have any doubts about what is the best payment method for you then the following information below might help you make your decision:

1. Bank transfers

We encourage customers to pay by domestic bank transfer/deposit where possible, to minimise banking costs. If your bank account is denominated in any of the following major currencies: USD, EUR, GBP, AUD, CAD, NZD, SGD, ZAR, or THB, you can avoid currency conversion costs (usually 1-2%). If you do need to convert currency, simply convert your own currency to that required using the current day's market rate of exchange on the Oanda website.

Dive The World accepts bank payments by the following methods:

• Eurozone SEPA Bank Transfers - If you are in the Eurozone, you can make a low cost SEPA transfer to our Euro bank account in the United Kingdom:
  
  Account name: Absolute Internet Business Solutions Limited
  SWIFT/BIC: REVOGB21
  IBAN: GB53REVO00996947170303
  Receiving bank: Revolut Bank UAB
  Address: 7 Westferry Circus, E14 4HD, London, UK
  
  
• Domestic Bank Transfers/Deposits - We have bank accounts in the USA, United Kingdom, Australia, New Zealand, Canada, Singapore, Thailand and South Africa. This is the most cost effective way to send payment but, of course, in order to do this you must have a bank account in the same country as us:
  
  
  • USA (US dollars/USD)
    Account name: Absolute Internet Business Solutions Limited
    Account number: 8311832572
    ACH routing number (for domestic transfers): 026073150
    SWIFT/BIC: CMFGUS33
    Company address: 32 Lindley Moor Road, Huddersfield, HD3 3RT, UK
    Receiving bank: Wise (or Community Federal Savings Bank)
    Address: 19 W 24th Street New York NY 10010, USA
    
    
  • United Kingdom (UK Sterling/GBP)
    Account name: Absolute Internet Business Solutions Limited
    Account number: 03907465
    Sort code (for domestic transfers): 04-29-09
    SWIFT/BIC: REVOGB21
    IBAN: GB53REVO00996947170303
    Receiving bank: Revolut Bank UAB
    Address: 7 Westferry Circus, E14 4HD, London, UK
    
    
  • Australia (Australian dollars/AUD) (domestic transactions only)
    Account name: Absolute Internet Business Solutions Limited
    Account number: 201822601
    BSB Code: 774001
    Receiving Bank: Wise (or Transferwise, or Evolve)
    Address: Suite 1, Level 11,66 Goulburn Street, Sydney, 2000, Australia
    
    
  • New Zealand (NZ dollars/NZD) (domestic transactions only)
    Account name: Absolute Internet Business Solutions Limited
    Account number: 04-2021-0151317-32
    No bank code required. The account number includes the bank code.
    Receiving bank: Wise Payments (Formerly TransferWise)
    No bank address required
    
    
  • Canada (Canadan dollars/CAD) (domestic transactions only)
    Account name: Absolute Internet Business Solutions Limited
    Institution No.: 621
    Account number: 200110521866
    Transit number: 16001
    Receiving bank: Wise Payments (Formerly TransferWise)
    Address: 99 Bank Street, Suite 1420 Ottawa ON K1P 1H4, Canada
    
    
  • Singapore (Sing dollars/SGD) (domestic transactions only)
    Account name: Absolute Internet Business Solutions Limited
    Account number: 619-669-5
    Payment network: FAST
    Receiving bank: Wise Asia-Pacific Pte. Ltd. (Formerly TransferWise)
    Bank Code: 0516
    Address: 1 Paya Lebar Link #13-06 - #13-08 PLQ 2, Paya Lebar Quarter , Singapore 408533
    
    
  • South Africa (Rand/ZAR) (domestic transactions only)
    Account name: Sheldon Matthew Hey
    Receiving bank: Standard Bank
    Account number: 10220602539
    Account type: Current
    Branch name: Scottburgh
    Branch code: 7627
    SWIFT: SBZAZAJJ
    Bank tel: 0860 123 000
    
    
  • Thailand (Thai Baht/THB) (domestic transactions only)
    Account name: Sheldon Matthew Hey
    Account number: 639 7 01896 8
    Account holder address: Room 104, 420/42 M9 Nongprue, Banglamung, Chonburi, 20150
    Receiving bank: Bangkok Bank Public Co Ltd
    SWIFT: BKKBTHBK
    Address: Soi Buakhao Branch 2162
    Bank tel: 038 410394-7
    
    
• International Bank Transfers/Wires - If you do not have a bank account in the USA, the Eurozone, United Kingdom, Australia, New Zealand, Canada, Singapore or Thailand, and you want to pay us by bank transfer then you will need to make an international bank/wire transfer. The cost varies from bank to bank but generally it's around US$ 35. Please send payment in GBP, EUR or USD to the appropriate bank account as shown above.
  
  The information needed to make an international transfer is usually the beneficiary's account name, account number and the receiving bank's SWIFT code. Other information that may be required are the beneficiary's registered address, bank name, IBAN, bank country and bank address. All this information is provided above.
  
  You may find that you do not have an option for international bank transfers in your online banking system, in which case you will need to use your telephone banking or visit your bank in person.

Please note that if your payment is for a relatively small amount, e.g. under US$ 500, then it will probably be more cost effective to pay by bank card.

2. Credit card / Debit card

Dive The World accepts bank card payments using an on-line encrypted payment facility provided by Pomelo Pay. You can pay by Visa or MasterCard. Click on the relevant link in the email that we send you and follow the simple instructions on the website. Please have your full bank card details and billing address handy, together with your telephone number and email address.

We can accept card payments in USD, EUR and GBP. You should select the currency your card is denominated in to avoid credit card currency conversion fees (usually 2.5%). Should the use of a foreign exchange rate be necessary, you will be first advised of and then charged the amount at the bank's rate of exchange.

We are charged collection fees for receiving bank card payments. Dive The World accepts this fee and, unlike many operators, we do not pass it on to our customers. We want you to choose the payment method that is most convenient for you.

Payment problems?

Pomelo Pay uses 2-step authorization (aka 3D Secure/3DS verification, which is mandatory in UK and the EU). The security might be a password, SMS code, mobile app confirmation, or automated telephone call. Sometimes clients fail to respond appropriately, and other times the bank's authorisation process might not activate properly. This could be caused by a pop up blocker, an incompatible device or browser, anti-virus software, or a non-trusted ISP/internet connection. In these cases the use of Google Pay or Apple Pay (through the Pomelo Pay website) has been known to fix the issue. This is because they are considered pre-authenticated and tokenised payments where the user does not have to pass 3DS (since they already authorised their card on their device) and hence there is a better success rate. Other ways to fix 3DS issues include the use of a different device, browser, VPN, or different connection, to solve the problem. Ensure to select payment in your local currency (USD/EUR/GBP).

Most payment problems are caused because your bank declines the payment. They do this as a routine procedure to protect you and themselves from credit card fraud. This is a very common outcome when the card holder is trying to pay from an unusual location, with an unknown device, or when the payment value is large and unusual when compared to regular payments. USA clients in particular may have problems because their bank will regard a large international payment as higher risk than a domestic payment. Some USA bank account holders may also need to change their account settings to allow international payments. The easiest way to fix these types of issues is to call your bank and ask them to authorise the payment. They normally ask a few security questions and then request that you try to make the payment again.

Note also, we do not accept Diners, AMEX or Discover cards.

3. PayPal

If you have a PayPal account you can pay directly to ours using our email address accounts@dive-the-world.com. Due to the high processing fees, we ask that you send payment in GBP only.